Zurich Life & Investments appoints new chief claims officer

Suzi Leung has been announced as Zurich Life & Investment’s new chief claims officer having worked as chief operations officer for Zurich General Insurance since January 2021.

Ms Leung previously worked in several claims and operational roles within Zurich Australia, Switzerland and North America over the last decade.

“We are delighted to welcome Suzi to the Life & Investments Operations team,” chief operating officer Hilary Bates said.

“Suzi is an experienced executive and will bring with her a continued focus on empowering her team to deliver exceptional experiences to our customers, and a deep understanding of the Zurich business having been with the group for more than a decade.”

Zurich confirmed that Ms Leung will also continue in the chief operating officer general insurance role until mid-March.

“I look forward to continuing my journey at Zurich and will maintain our best in market claims philosophy by approaching each claim with care and empathy,” Ms Leung said.

“This is especially important as we migrate our OnePath retail claims onto ClaimVantage.”

Neil Griffiths

Neil is the Deputy Editor of the wealth titles, including ifa and InvestorDaily.

Neil is also the host of the ifa show podcast.