TAL launches new digital claims platform

The Claims Hub was developed to complement the services of TAL’s claims team, helping customers understand what to expect during claim time.

The platform provides customers with information around TAL’s claims paid, claims acceptance rates, explanations around why claims may be declined, as well as frequently asked claims questions answered in video format.

TAL chief claims officer Jenny Oliver said the claims process is a challenging time in any claimant’s life.

“Adding to TAL’s continuous claims improvement program, which aims to simplify all processes and provide certainty for our customers, the Claims Hub offers a platform of resources to help navigate the claims process and improve our customers’ experience,” she said.

“Paying claims is at the heart of what we do. The Claims Hub adds an additional layer of education for our customers, providing them with easy-to-digest information and guidance around our products, the claims process and how to look after their health and wellbeing during claim time.

“The concept of creating an online Claims Hub aligns with TAL’s commitment to delivering the best possible outcomes for our customers. Our claims approach forms an important part of this and the Claims Hub is just one of the ways we are supporting our customers to feel confident that we will be there when they need us most.”