Tasmanian super fund begins MetLife partnership

With an estimated 138,000 members, $9.5 billion super fund Tasplan awarded the mandate to MetLife in October 2018 following an extensive tender process.

The mandate includes default death and total and permanent disablement (TPD) cover to all eligible members, with opt-in income protection cover for Basic members and as default for Basic Plus members.

Since the October announcement, Tasplan and MetLife had been working ahead of the 1 July switch over of members, integrating technology platforms to enable easy and fast member interactions including claims and cover changes.

Tasplan chief operations officer Nick Connor believes the transition period has been critical to making sure their members have a positive experience.

“We’ve been working closely with MetLife to make sure we’re ready and there is no impact on our members. The experience should be seamless for them,” Mr Connor said.

“We’ve partnered with MetLife because we believe they are the right insurer for us and our members. And seeing their focus on the customer experience, we know our members are going to get great service from them when they need it most.”

Adrian Flores

Adrian Flores is a deputy editor at Momentum Media, focusing mainly on banking, wealth management and financial services. He has also written for Public Accountant, Accountants Daily and The CEO Magazine.

You can contact him on [email protected].