MetLife and Swiss Re focus on improving rehabilitation

Titled The Rehabilitation Summit: Thought Leadership in Action, MetLife said the white paper discusses issues such as industry best practice and various ideas that were showcased at the inaugural Life Rehabilitation Summit organised by the two insurers.

MetLife added that the white paper covers mental illness, pain management and the use of data metrics for rehabilitation.

It also showcases the success of the pilot Reactivate coaching program to help claimants suffering from debilitating, long-term illness, a statement from MetLife said.

Chief executive of MetLife Deanne Stewart said rehabilitation programs, and in particular early intervention programs, will play a “vital role” in the future of the insurance industry.

“By bringing together industry thought leaders and sharing new developments we can drive progress in this regard,” she said.

“The industry must take necessary steps towards proactive and preventative measures, and where possible restore our claimants to full health and independence.

“The Life Rehabilitation Summit white paper seeks to spark conversation and debate around the steps required to improve outcomes for our customers and deliver a more sustainable framework to the industry,” Ms Stewart said.

The summit brought together over 40 rehabilitation consultants across the life insurance industry.