COVID-19 as a catalyst for positive change

Kim Payne, managing director of 9rock Consulting, joins host Sarah Kendell in this episode of The ifa Show for a timely discussion about how advisers can create profitable new service offerings by adapting to changing industry trends.

Kim outlines the changes advisers can make to increase efficiency, how to broach the topic of putting up prices with clients, and what sorts of new business pieces advisers should be prioritising.