Tech provider launches COVID-19 support hub

As an increasing number of advisers transition their business to working from home in the wake of the coronavirus crisis, Iress announced in a statement on Thursday that it had launched a hub to support advice practices in “adjusting to new ways of working”.

Resources within the hub are available to all advisers regardless of whether they are Iress users, and information provided includes topics such as how to access data securely from a remote location and how to continue to support clients when working from home.

Iress chief executive Andrew Walsh said the company recognised the importance of helping facilitate an orderly transition to remote working among financial services providers.

“In the past month, financial services businesses have had to adapt suddenly, with normal ways of working and interacting breaking down and the need for digital interaction rapidly accelerating,” Mr Walsh said.

“Sound management and guidance by financial professionals is one of the ways society will navigate this crisis. It’s our job to support and assist the financial community to do that through technology.”

Mr Walsh said the hub, which was available on the Iress website, provided key information to advisers around how to work effectively in a remote environment.

“The resources and information on the hub cover practical ways businesses can stay connected to clients and their people while working from home as well as increased information on how to get the most from our software and services,” he said.