AFA names BT as Life Company of the Year

The insurer was named winner of the overall Platinum Award while also picking up the Income Protection Award, and the Claims Team of the Year Award.

"The overall Platinum Award recognises the insurer which exceeds expectations in terms of product quality, innovation and service. This year, that insurer is BT Financial Group," said AFA chief executive Brad Fox.

BT head of life insurance Phil Hay said it was an honour to receive the award.

"Congratulations to the life insurance team for this outstanding recognition. Our people have all worked so hard to deliver what’s best for customers, and are continually looking at how we can provide better support to advisers – a well-deserved win.”

Challenger was also victorious last night, picking up all three annuity and income stream award categories, while CommInsure took out the Investment Bond Award.

Zurich won the Service Quality Award, Underwriting and New Business Team of the Year and Business Support Services and BDM Team of the Year awards.

TAL claimed the Term/TPD Award as well as the Trauma Award while MLC claimed the award for Risk Product Innovation.

Mr Fox said advisers play a vital role in helping Australians to recognise their insurance needs and put protection in place.

“Australians are best served when financial advisers and life insurers are working constructively to provide personal life insurance solutions to consumers,” he said.

“The PFL/AFA Life Company of the Year Awards aim to inspire competition and set higher benchmarks for insurers in satisfying the needs of both advisers and their clients.”