The human side of financial advice

Nathan joined this week’s podcast to talk about the human side of financial advice and why the “best” advisers are focusing on financial wellbeing behaviours and coaching over products.

“If you think about traditional advice, a bit of technical competency and goal setting, it's like: ‘Can you meet this goal? Oh, we put a million dollars in this portfolio. You get fifty grand a year. You can retire. Check.’

“I think the best advisers now, the ones setting the standard, are saying: ‘What does it look like in 10 years for you from a social interaction perspective? How are you gaining your social needs once you're retired? Or how are you building meaningful connection with your friends and family? What are you doing from a sense of purpose and how do we facilitate that and money being a tool to enable that?’

“And that connection becomes far more than just: ‘Well, they did my super and insurance.’ That's the hygiene, that's the easy stuff. This becomes really understanding who we're working with, intrinsically caring for them and to a point where we are taking what they say is important and what they do, and we are combining those two things to be the same, in the same direction.”

On this episode, Nathan also discusses how finfluencers fit into the “human side” of advice conversation, what advice will look like in the future if its properly adopted by advisers and his views on the proposals for the upcoming Quality of Advice Review.