Angelia Tonkin has been appointed as head of client services, with a brief to maintain and increase the service levels for both existing and future clients, the firm said in a statement yesterday.
OneVue has experienced a steady stream of contracted transitions and an increasing number of clients outsourcing administration and call centre functions.
Over the past 12 months, the number of fund managers that have outsourced services to OneVue has more than doubled and the number of funds administered has grown to more than 450, OneVue said.
With increasing scale and increased transaction levels up by 63 per cent over this period, service level agreements continue to exceed 99 per cent across the outsourced unit registry services, the statement said.
OneVue’s head of fund services, Richard Harris-Smith, said he was delighted to welcome Ms Tonkin to the fund services team.
“As we progressively realise our significant business pipeline over the next 12-18 months, it is important that we structure ourselves to prepare for this growth and not only maintain but increase the service levels for both our existing and future clients,” he said. “OneVue is recognised in the market for our service delivery and we are taking steps to ensure that as we grow this will not be compromised.”
Ms Tonkin has over 17 years’ experience in the financial services industry and joins OneVue from her previous role as vice-president for sales, client support and marketing at independent investment manager Neuberger Berman.
